At MEHNI NATURALS, we strive to ensure our customers are satisfied. However, given the natural and personal care nature of our products, our return policy is as follows:
Returns/Exchanges (Damaged or Incorrect Items) We only accept returns or offer replacements for products that arrive damaged or are incorrect. To be eligible, you must report the issue within 48 hours of receiving your order.
Please email us at mehninaturals@gmail.com with:
- Your order number.
- Photos of the damaged or incorrect item(s).
- A photo of the shipping box.
Once verified, we will arrange for a reverse pickup and send a replacement at no extra cost, or issue a refund.
Cancellations Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled. Please contact us immediately if you need to cancel.
Refunds If a refund is approved (e.g., for damage or pre-shipment cancellation), it will be processed within 5-7 business days. The refund will automatically be applied to your original method of payment.
Note on Opened Products For hygiene and safety reasons, we cannot accept returns on products that have been opened or used, unless they were damaged upon arrival.